What is the make/model and type of your hardware?

What operating system (and version) is installed on the computer?

Have any new programs or updates been installed recently?

What error messages have you received?

What were you doing when the problem was discovered?

Can you replicate this issue again?

Why do you think you're having this problem?

Does anyone else have this problem?

Does the problem occur on any other computer?

Have you made any changes to your computer recently?

Has this problem happened before?

How long has this problem been going on?

Have you tried using a search engine to find a solution?

Have you tried restarting the computer?